FAQ

Frequently Asked Questions

How long does order processing take?

Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or U.S. public holidays begin processing on the next business day.

How long does shipping take?

After processing, delivery within the United States typically takes 7–15 business days. Delivery times are estimates and may vary due to carrier delays, severe weather, peak shopping periods, or other factors outside our control.

How much does shipping cost?

Standard shipping within the United States is $4.95 USD. The final shipping cost is shown at checkout before payment.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 48 hours for the tracking details to begin updating.

Why did only part of my order arrive?

Orders containing more than one item may sometimes ship separately and arrive on different days. If this happens, you will receive tracking information for each shipment.

Can I change or cancel my order?

If your order has not shipped yet, contact us as soon as possible and we will do our best to make the requested change or cancellation. Once an order has shipped, it cannot be cancelled.

What is your return policy?

You may request a return within 30 days of the delivery date. Items must be unused, in their original condition, and in their original packaging. Please contact us before sending any item back so we can provide the correct return instructions.

What should I do if my item arrives damaged, defective, or incorrect?

Please contact us within 7 days of delivery and include your order number, a description of the issue, and clear photos of the item and packaging. We will review the issue and arrange an appropriate replacement or refund.

How long do refunds take?

Once a return is received and approved, refunds are issued to the original payment method within 10 business days of approval. Your bank or card issuer may require additional time for the refund to appear on your statement.

What should I do if I entered the wrong shipping address?

Contact us as soon as possible. If the order has not shipped yet, we will do our best to update the address. Once an order has shipped, we may not be able to change the delivery address.